(Senior) Strategic Account Manager, Real Estate (m/w/d)

You take over the customer relationship once a deal is signed. This is a strategic and commercial role: you build long-term relationships, own renewals and grow revenue within your accounts, patiently and without hard-selling. Our Account Executives win new customers, you grow them. You build a long-term plan for each account, visit customers at their headquarters and run quarterly business reviews. Together with our Solutions Engineer, you guide new customers from signature to daily use. Day-to-day support is part of the job too, but it is the smaller part.

• Strategic account ownership: Take ownership of RI customers once they sign, understand their portfolio, goals and organisation, and grow the relationship over time
• On-site relationship building: Visit customers at their headquarters, build trust with the people who use RI and the decision-makers above them, and become the face of Primefold for the account
• Quarterly business reviews: Show the value delivered, align on goals for the coming quarter and identify opportunities to deepen and expand usage
• Onboarding and adoption: Guide new customers from signature to active daily use together with the Solutions Engineer
• Customer support: Handle day-to-day requests and tickets reliably, act as the first point of contact for the account and coordinate resolution with Product and Engineering
• Expansion and retention: Own renewals and account growth as a commercial goal, identify and close upsell and expansion opportunities, protect renewals and turn satisfied customers into references and case studies. A performance-based bonus rewards your results
• Customer education: Help customers understand how our product works and run practical sessions that build confidence in RI
• Voice of the customer: Bring clear, evidence-backed customer feedback to Product
• Internal education: Share account and industry knowledge across the company, so Sales and Product understand how our customers actually work

You come from real estate asset management, or something close to it, and you can hold a credible conversation with an asset manager. If you are an asset manager who wants to move into a more customer-facing, strategic role, we would love to hear from you. You have a feel for long-term relationships and a clear eye for the business side.

• 3+ years of experience in key account management, strategic account management, customer success or a similar client-facing role, ideally in real estate asset management, PropTech or a related B2B environment
• A background in real estate asset management (or closely related, such as investment or property management), with a genuine understanding of how asset management teams work
• Proven ability to build and grow strategic accounts, not just service them
• Strong relationship and communication skills; you are comfortable sitting across from senior stakeholders and running the room
• Practical understanding of at least one core real estate workflow, such as lease management, rent-roll analysis, acquisition due diligence, asset business planning or investor reporting
• Willingness to take on hands-on support tasks as part of owning the account end-to-end
• Strong communication skills in both German and English
• Solid technical understanding, ideally from a SaaS environment, and the ability to explain an AI-based product to both business and technical stakeholders
• Ability to work autonomously and manage several accounts in parallel
• Based in Germany (Berlin, Frankfurt or Hamburg preferred), and willing and able to travel regularly to customers across the DACH region

Experience with enterprise customers, long sales-to-value cycles or building account management processes in a start-up is a plus.

At Primefold, we build AI-native platforms that turn fragmented data into decisions teams can act on. Real Estate Intelligence (RI) is made for real estate investment and asset management teams, and you will be the person our customers trust.

You will work in a small, collaborative team where you have real ownership and a strong voice in how we shape the product, the customer experience and the growth of the company. There is room to grow, including broader leadership responsibility over time. We offer a competitive salary based on your experience, plus a performance-based bonus, and you can work remotely within Germany. We work with a humanistic approach: collaborative, egoless, transparent and responsive.